Terms and Conditions
By instructing Roswell Handyman; you accept that you have read and understood the following Terms & Conditions and consent to be bound by their content. For the purpose of these terms ‘us’ ‘we’ ‘our’ ‘Roswell Handyman’ shall mean Roswell Handyman by Top Handyman LLC, ‘you’ ‘your’ ‘Client’ 'Customer' shall mean the person instructing us to provide our services. 'Handyman', 'Technician' or 'Engineer' shall mean the individual/s carrying out the instructed service on site.
1. Basis of the Agreement
Roswell Handyman hereby consents to supply goods and to provide services to the Client and the Client consents to pay the price in accordance with these terms and conditions.
Roswell Handyman may employ sub-contractors to carry out any part of their obligations under this agreement at their sole discretion and may assign its rights and obligations under this agreement to any other party.
The Client may not assign their rights and obligations under this agreement without written consent of Roswell Handyman
2. The Client
The Client warrants that he/she is either the owner of the premises at which the services will take place and is entitled to commission the services without the consent of any third party, or otherwise has the necessary authorisation in place for the services to be carried out.
By commissioning Roswell Handyman; the Client confirms they have obtained any necessary permissions and/or licences required for the services to be carried out.
The Client is expected to provide electrical power, running water and toilet facilities where reasonably possible.
3. Cancellations & Postponements
Providing you cancel or postpone your appointment before 5pm, on or before the previous working day to the scheduled appointment, then no labour charges will apply. If you cancel or postpone after this time, or are not able to grant access to our Handyman (if they attend within the agreed time frames) then an administration charge equivalent to 60 minutes labour at the prevailing rate will be applied.
Fixed price quoted work may carry stricter penalties, detailed in specific terms accepted by the Client, to be considered in conjunction with the relevant terms and conditions detailed in this document.
Roswell Handyman; may need to postpone a booked appointment due to reasons beyond our control. In these instances we will re-schedule the appointment as soon as conveniently possible for both parties.
Roswell Handyman; shall not be held liable for any costs claimed by the Client in respect of the non attendance or late attendance on site of the Handyman, or for the late or non delivery of materials, or materials/goods which are faulty or incorrectly supplied.
4. Labour Rates and Charges
Roswell Handyman; charges labour in hourly increments at the prevailing rates, quoted at the time of booking, with a minimum charge of two hour’s labour.
Any applicable charges for materials, materials delivery, parking, congestion, waste disposal are charged additionally.
In the event of a bill-paying Client being absent when there is further chargeable work required, we will endeavour to contact the Client and obtain written permission (via email) prior to conducting any further work.
If a Client is non-contactable our Handyman will only continue with works if we have prior authorisation from the Client, or if it is not safe/feasible to halt urgent works at that point.
Our Handymen carry some stock for most general needs, but we cannot guarantee they will be carrying specific part/s required unless a Client provides comprehensive details and pays a deposit in advance for an hour’s labour and the cost of the parts in full. In this instance part details and initial fault diagnosis are the Client’s liability.
Should Roswell Handyman; be unable to fit Client supplied or Client recommended parts, or the Client refuses to have our Hanyman supplied parts (previously accepted as required) fitted, the return of parts carries a re-stocking charge of up to 30%, providing the parts can be returned without penalty to Roswell Handyman; otherwise up to 100% of the charges may be retained.
Roswell Handyman; charges labour time (capped at 1 hour) to collect parts. If our Handyman needs to leave the site to collect parts the Client must pay a deposit for the labour up until that point (minimum 1 hour) and the full price of parts.
When the closest available supplier would likely take more than a 60 minute round trip to collect parts, but the Client still wishes us to collect parts straight away, then additional travel time may apply.
6. Payment for Services
Payment for goods & services provided by Roswell Handyman; are due immediately upon completion of each visit.
Roswell Handyman; may ask the Client for a card deposit in advance of attending an appointment, by paying the deposit the Client authorises The Handyman to debit the same card for the balance due as per our ‘Labour rates and charges’.
Roswell Handyman; may ask an absent Client to email instruction for further remedial work to be carried out and providing that scope of work is completed within the estimated charges then the Client authorises Roswell Handyman; to debit the existing card details stored to pay for the balance of the work immediately upon completion. Failure to return this written confirmation promptly may result in delays and further labour charges.
We accept credit or debit card payments and American Express but may be subject to a surcharge. With advanced agreement we may also accept payment via Bank transfer.
Certificates and documentation cannot be issued to the Client until payment has been received by Roswell Handyman; in full for the services provided.
Roswell Handyman; reserves the right to increase the price of work if; the costs of the handyman in supplying the goods and services increase due to any factor beyond the control of Roswell Handyman, the Client changes the specification, the Client consents to any change in specification proposed by the Handyman, goods or services are required by the Client with exceptional urgency, the Client causes a delay or the Client fails to provide The Handyman with adequate accurate information or facilities.
7. Failure to Pay for Goods and Services
If a Client fails to make any payment when it falls due, Roswell Handyman; reserves the right to;
- Charge the Client interest on the amount unpaid.
- Charge the Client for all reasonable costs and expenses (including legal costs and costs of any third party debt recovery service) incurred by Roswell Handyman; in the collection of any overdue amounts.
- There is a minimum standard administration charge of $50 whenever a Client fails to pay all monies due immediately upon completion of a visit.
- Refuse to deliver or install any balance of goods or services, or guarantee any hitherto provided goods or services until payment is made in full.
- Recover materials purchased for, or on behalf of the Client. The Client accepts these materials remain the property of The Handyman until payment of any outstanding amounts have been received. In the event of dispute, the Client consents to allow access to the property to a company representative to retrieve all materials that remain the property of The Handyman.
Roswell Handyman; is happy to provide invoices for businesses and individuals, however, payment is due within the time-scales stated in these terms and conditions.
8. Limitation of liability
Roswell Handyman; does not accept liability for any injury to persons, domestic animals, livestock or birds, or any loss or damage to property or goods, unless due to our negligence. The Client must notify Roswell Handyman; of this damage, injury or loss in writing within 7 days of the incident.
Roswell Handyman; shall not be held liable for any indirect or consequential loss, damage, cost or expense of any kind however caused, including without limitation any loss of income or profits.
Roswell Handyman; does not provide qualified telephone advice and does not accept liability for advice which the Client may claim to have received by telephone.
Where a specific risk has been identified by Roswell Handyman; and the Client advised, Roswell Handyman; shall not be liable for such risk or event and the Client consents to bear such risk.
Roswell Handyman; will not be liable for any delay to the provision of goods and services due to force majeure or any other event beyond its reasonable control.
Roswell Handyman; may terminate an agreement with a Client if the Client; becomes bankrupt, commits a material breach of their agreement, refuses to take delivery of goods, refuses to allow Roswell Handyman to provide services at the time and date agreed, defaults in paying the price or any part of it.
In the event of a suspension Roswell Handyman can demand to receive payment in advance of any part of the price as a condition of recommencing the work.
Roswell Handyman; may terminate an agreement at its discretion at any time via notice in writing to the Client. Upon termination of this agreement the Client consents to pay Roswell Handyman; all outstanding charges including goods supplied and any cancellation charges payable to Roswell Handyman’s suppliers and sub-contractors.
9. Complaints Procedure
Roswell Handyman; is committed to ensuring Clients are satisfied with their service/s received and we aim to deal with any Client queries as efficiently and amicably as possible. If you have any queries regarding the service you have received please contact us to discuss this. If the appropriate Roswell Handyman; representative is unavailable or unable to agree on a resolution Roswell Handyman; will escalate the situation to an official written complaint, referring it over to the company administrator who will formally begin proceedings to deal with your grievance in writing.